Return Policy

At Pimped Out Clothing, we aim to provide products that exceed your expectations. However, if you are not fully satisfied with your purchase, we offer a 14-day refund policy from the date of delivery. Please review the terms and conditions below to ensure a smooth and hassle-free return process.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The item must be unworn, unwashed, and in its original condition.
  • All tags and labels must remain attached to the item.
  • The item must be returned in its original packaging, free from damage.
  • Items showing signs of wear, misuse, or damage caused by the customer will not be eligible for a refund.

How to Initiate a Return

If you wish to return an item, please follow the steps below:

  1. Contact Us:
    Reach out to our customer support team at [your support email or contact info] within 14 days of receiving your order to initiate the return process.

  2. Prepare Your Return:

    • Ensure the item meets all eligibility criteria.
    • Pack the item securely in its original packaging to prevent damage during transit.

  3. Ship the Item:

    • Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.
    • We recommend using a trackable shipping service to ensure safe delivery, as we cannot guarantee receipt without tracking.

  4. Inspection and Refund:

    • Once we receive the returned item, it will undergo a quality inspection.
    • If the return is approved, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear, depending on your financial institution.

Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Items returned without prior authorization.
  • Products that do not meet the return eligibility criteria.
  • Packages lost or damaged during return shipping without tracking.

Questions?

If you have any further questions or need assistance, feel free to contact our customer service team at [your support email/contact]. We're here to help!

We appreciate your business and thank you for shopping with Pimped Out Clothing!